Terms & Conditions

These Terms & Conditions apply to all purchases made through the website of Michael & Claire London. By accessing our website and placing an order, you agree to the terms outlined below.

1. Applicability

By placing an order with Michael & Claire London, you confirm that you have read, understood, and agreed to these Terms & Conditions.

These terms apply to all offers, orders, and agreements made through our online store.

2. Product Information

We strive to ensure that all product descriptions, images, and pricing information are accurate and up to date.

However:

  • Minor variations in color or appearance may occur due to screen settings.

  • Typographical errors or inaccuracies may occasionally occur.

  • We reserve the right to correct errors or update information without prior notice.

Such corrections do not entitle customers to compensation.

3. Ordering & Payment

Orders are processed only after full payment has been successfully received.

Available payment methods may vary depending on the customer’s country and location. Customers are responsible for ensuring that their chosen payment method is supported in their region.

We reserve the right to cancel or refuse orders in cases of suspected fraud or unauthorized transactions.

4. Processing & Delivery

At Michael & Claire London, we work with trusted international suppliers to offer carefully selected products.

  • Processing Time: 1–3 business days

  • Estimated Shipping Time: 3–7 business days (depending on destination)

  • Orders are shipped directly from our supplier.

Please note that delivery times are estimates and may vary due to customs procedures, peak seasons, or unforeseen logistical delays.

5. Returns & Cancellations

For detailed information regarding returns, refunds, and cancellations, please refer to our separate Return Policy.

6. Liability

  • Michael & Claire London is not responsible for loss or damage once tracking confirms that the package has been delivered to the address provided by the customer.

  • Customers are responsible for entering accurate shipping information at checkout.

  • Address errors must be reported within 24 hours of placing the order.

We are not liable for delays caused by shipping carriers, customs authorities, or external factors beyond our control.

7. Intellectual Property

All website content, including but not limited to:

  • Text

  • Images

  • Logos

  • Product descriptions

  • Branding elements

is the intellectual property of Michael & Claire London and may not be copied, reproduced, or used without prior written permission.

8. Complaints Procedure

If you have a complaint, please contact us in writing via:

Email: info@michaelclairelondon.com

We aim to respond to all inquiries within 5 business days and will work to resolve issues professionally and fairly.

9. Governing Law

These Terms & Conditions are governed by and interpreted in accordance with applicable European consumer protection laws.

Any disputes shall be handled in accordance with relevant legal jurisdiction.